BK
Bernadine K
1 reviews | Active since Mar 2021
08 Mar 2021, 09:28
Vodacom Online Service
Absolutely appalling service, Application for a new contract approved on 21 of February, today is the 8th of March, almost 20 days later and after numerous phone calls to Vodacom and trying to establish when my phone will be delivered, I get a call to let me know that there is not even stock and they will have to cancel the contract completely. I have never experienced such incompetence from any company let alone one of the largest in South Africa. Monopolized the market at the expense of consumers who are at their mercy for lack of a competitor. You should seriously look at the way you do business, it is embarrassing.
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Replies (1)Vodacom's replyOfficial
08 Mar 2021, 09:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply08 Mar 2021, 09:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
