VODACOM ONLINE *********** ********* SERVICE

I was contacted by their online service - which praised me for such a good relationship. Offered me a better data bundle - which will work out less. I asked - will my monthly payment increase - no it would be less. My son is the user of the phone, will he be able to use the sim card on a tablet or other phone so that he can travel with it - yes he can. I even spoke about Dual sims. I received the package - it is an Alcatel home system, cannot use the data card in anything else than a router. I phoned them immediately and canceled - 22 Sept. Yes, we can cancel they will ask the courier to phone. I cannot miss the call, then we start over. No call received until 30/9 - call again. No, can see the courier did not contact you yet. Will arrange for urgent collection. Today - 7/10 - nothing yet. Received my invoice via email. My account is not less, it is more with the R299.00 package. Once again, lies and lies and lies. Still - no one called (and we are both working so it is a pain to make sure you do not miss the call cause then we start again) no one came to collect and now I have to arrange again for my son to bring his phone so that I can phone these *********** people. How am I protected then?