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TM
Thendo M

1 reviews | Active since Dec 2011

06 Nov 2024, 15:51

Vodacom online **** service

Vodacom online services has got to be the ****tiest experience I’ve ever had. I took out a contract phone in July. We are now in frikking November and the query is still being resolved. In the mean time, my services have been blocked amidst the query and my account has been sent to the legal dept. They all say, “wait 2-3hrs and your services will be unblocked”. No one has been competent enough to resolve the query. Customer services just send you from pillar to post coz they have no cooking clue what they are doing. Everyone has a different story. I just don’t understand why it’s taking so long. In the mean time my credit score is getting ****ed and I can’t apply with any other service providers. Why is online customer services so useless???

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Replies (2)
Vodacom
Vodacom's reply07 Nov 2024, 07:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Thendo M's update17 Nov 2024, 08:33
Reviewer Update
I responded via email and also gave an alternate contact, still nothing else was done. My account was blocked so if you are trying to reach me on my Vodacom number, well that’s not going to be possible 🙄. I have continued to contact customer services with no resolution to my case. I’m still being sent to different departments and given different stories.