Vodacom Online Sales run around

I ordered a router with a laptop on 8 August 2019. When ordering online, it was indicated that there is stock available. After 3 days of struggling to confirm the order, I was told that the laptop is on back order. I have called every week to inquire about delivery and was told every time that is is still on back order and can maybe be expected on 13 September 2019. I also wanted the exact specs on the laptop, but every time was told that the specs can be found on google. As there are many models of this laptop, no one could tell me which model to search for. I even a vodacom employee to help and to date no feedback from DeviceManagement <***>; Mareya, Faith, Vodacom South Africa (External) <***>; Ammon, Tania, Vodacom South Africa (External) <***>. I eventually confirmed some specs from Charmaine at online sales. It was recorded, so I hope the laptop is correct as per specs given. I called today, 16 September 2019, to inquire on delivery and was told that the system shows it is still on back order, and that I just have to wait and sorry there's nothing else I can do. I am really disappointed in vodacom.