Vodacom online sales pathetic service.

Good Day

Extremely disappointed with the service received from Vodacom, specifically online sales.

I placed and order 3 weeks ago and all was on track for me to receive my phone a few days later. Just to note, I haven't received it yet.

Firstly, I was contacted by RAM and had to have my delivery address updated. Then I was told that my order was cancelled by a Vodacom consultant and that I would need to re-order. I was also told that I would get a call back from someone to try and sort out the situation. This has never happened.

At every single touch point, Vodacom has failed to keep me updated, I have had to call in multiple times, everyday since i do not have a phone and took out this contract as a matter of urgency.

Now I am being told the phone is out of stock, yet I go online and I see that this isn't the case. The website tells you when a phone is put of stock.

It's now weeks and weeks that I am trying to sort this out and Vodacom seems determined to see their customers turn elsewhere fro service. In this case, I need a phone urgently and seems like I will end up going to another provider.