MK
Mireille K

1 reviews | Active since Mar 2009

05 Aug 2021, 06:59

Vodacom online sales issues.

My phone was ****** last Wednesday.(Warren Prinsloo) My Fiancee (Mireille Krause)went online and placed an online order for a oppo A15 classic and a oppo A53s on contract for 304 Rand Which is a july special. The very same day that my phone was ******,(last Wednesday). We were told it would take between 3 to 5 working days. Monday came and no delivery . My Fianceé called Vodacom to find out when the delivery would happen and Vodacom told my Fianceé they would not help because they did not have my permission(Warren Prinsloo). So My Fianceé gave Vadacom my work number. I never recived the call. We phoned them today and were told that the order was cancelled, because no one answered the call that never came . I feel that the fault is on Vodacom's online sales side. I would like this problem resoved in my favour. You can Contact My Fianceé Mireille Krause on *** if you require more Information.Or You Can contact Me At The Following number ***. Ask for the paint department and ask to speak to Warren Prinsloo.I am seriously upset and Disgusted with the Way We were treated. Warren Prinsloo.

0
Replies (2)
Vodacom
Vodacom's reply05 Aug 2021, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MK
Mireille K's update08 Aug 2021, 19:31
Reviewer Update
Well i am still waiting for the consulant to call. Was expecting a call back by this past friday at the latest. Am getting very upset. And would like this matter resolved in my favour. As soon as possable.