Vodacom Online sales is lacking

Can someone from Vodacom please explain to me, how I can do an order and have it processed on the 02/04/2026. This is for a iPhone Air 512GB.

Dear Clair your quotation has been processed ***. Use the order number *** when contacting Vodacom Customer Care on 082 135 for further enquiries.

This was ordered online with a consultant, who advised on this phone for the upgrade. This agents name is Zinhle.

Your order has been successfully processed. Our courier partner will send you your waybill tracking number via SMS - Vodacom :)

I have then been sent 3 of these messages via SMS.

I also have the waybill number K-***

I then contacted into the call centre today to be told that there is no stock and this phone is end of life.

No communication from Vodacom that my order is cancelled, it took me to phone in and find out what is going on.

1) I want to know, how did the agent sell me a phone that was no longer available? 2) How I got a waybill number? 3) How I am not getting this phone now?

I fully understand I am a small customer who doesnt spend alot of money with Vodacom, but I have been a client of Vodacom for over 27 years and I have reached my limit with Vodacom.

The agents response is to just sell me another phone and spend a higher premium every month.

I will be cancelling with Vodacom and moving to another provider, but I still want answers.