Vodacom Online Sales Incompetence

I recently ordered a phone via Vodacom online, after submitting my application which was approved Vodacom schedule delivery with RAM couriers. For some reason RAM couldn’t deliver so they returned my order to Vodacom Warehouse in Midrand I was then advised by vodacom consultant to call after 48 hours to re-schedule delivery which I did. It’s been 3 (three) weeks and I still haven’t received my order, I spoke to more than 10 consultants/departments which all of them couldn’t help in any form or shape. Apparently my order was “canceled” and I should re-submit an application again which I did, they then returned back to me and said it cannot be processed because I have an existing application. What makes this experience distasteful is they have the unmitigated temerity to send me an invoice of an order I never received. Moreover, I am referred to a department where they require the “vodacom number” am querying which I don’t have cause I never received one. I have escalated the issue to their superiors but NONE of them have given me feedback in the last 3 weeks. Am not even yet an official vodacom customer yet but I have a bad experience. The matter is with God now, it’s out of hands.