Vodacom Online Sales Department Dissapointing and Misleading

I would love to share my dissapointing and dispicable experience that I have recieved with the Vodacom Online Sales Department. On the 19/08/2019 I app**** for a Vodacom contract online. It was a Laptop device bundle. Everything went well, I was sucessful. An email was sent that an agent will call me within 24 hours. I called Vodacom sales dept to track my order on the 20/08/2019 and they have told me that there is no Contract on system for me and order. I was shocked. Because a credit vetting was already done as I was also sent Credit vetting notification application. And also an email allowing to choose what billing preference would I prefer but yet they deny that I have any application for a contract.

I called in numerous times trying to resolve my application but I have been sent from pillar to post.

There were numerous times whilst explaining my query and dissatisfaction I was rudely cut on the call by agents.

That is a rude mean act as an employee of Vodacom to actually do. I even tried Online Chat and was even cut off all of a sudden...

I didn't expect this behavior from such a reputable ble and respected South African telecom company. I have been a loyal customer with them for many years.

And however I would not be able to apply for another contract elsewhere as my first application has effected my credit score.

But this is experience is not justifiable. And I need some answers asap.

Dissapointed customer NC