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Adria D
1 reviews | Active since Dec 2019
24 Dec 2019, 11:11
Vodacom Online Sales - contacted me in November and offered a 3 in 1 package . Th epackage was effective 01/12/2019 . I received the handsets as promised within the turnaround time as advised by S. Singh ,who was a pleasure to deal with and convinced me
Vodacom Online Sales - contacted me in November and offered a 3 in 1 package . Th epackage was effective 01/12/2019 . I received the handsets as promised within the turnaround time as advised by S. Singh ,who was a pleasure to deal with and convinced me to accpet the special offer . She also mentioned that effective 1/12/2019 , the new data and pricing will be immediately introduced and added to my account . Well , it is 24/12/2019 and my data bundle is still at it's old value . Numerous calls later to the online sales team and my query has not been resolved and has cost me extra expense for data .
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Replies (1)Vodacom's replyOfficial
25 Dec 2019, 10:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Dec 2019, 10:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
