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Adria D

1 reviews | Active since Dec 2019

24 Dec 2019, 11:11

Vodacom Online Sales - contacted me in November and offered a 3 in 1 package . Th epackage was effective 01/12/2019 . I received the handsets as promised within the turnaround time as advised by S. Singh ,who was a pleasure to deal with and convinced me

Vodacom Online Sales - contacted me in November and offered a 3 in 1 package . Th epackage was effective 01/12/2019 . I received the handsets as promised within the turnaround time as advised by S. Singh ,who was a pleasure to deal with and convinced me to accpet the special offer . She also mentioned that effective 1/12/2019 , the new data and pricing will be immediately introduced and added to my account . Well , it is 24/12/2019 and my data bundle is still at it's old value . Numerous calls later to the online sales team and my query has not been resolved and has cost me extra expense for data .

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Replies (1)
Vodacom
Vodacom's reply25 Dec 2019, 10:35
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team