Vodacom Online Sales - BEWARE - No after sales service

I took out a new data contract in Nov 2023. Part of the contract was a new router. All was good but the delivery of the router was made to my work address on a day that I worked from home. The router was returned to Vodacom. I requested delivery at alternative address but to this day I have not received anything.

I have contacted Vodacom Online Sales over 10 times in the last 3 months and still I have not reveived my router. I have escalated to Kelly Leviton one of the supervisors but still no resolution.

This is not our first run-in with Vodacom Online Sales.. We had to go to the ombud before to get a contract the done in the way it was agreed on day of sale.

Vodacom takes no responsibility for any after sales service. The contact centres are useless and there is no ownership to resolve a query.

After being a client for 26 years.. the time has come to consider another service provider..