EJ
Elraine J
1 reviews | Active since Jan 2019
28 Jan 2019, 13:10
Vodacom Online Sales Bad service
Worst service ever, we app**** for a new contract on Monday 21st Jan online. On Wednesday the order was confirmed. Then nothing, when we phone them someone from confirmation will contact us back. Phoned twice this morning and still no response!!!
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
28 Jan 2019, 14:17 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Jan 2019, 14:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
28 Jan 2019, 14:24Dear Marco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have emailed our confirmations team and requested that they contact you back urgently to confirm the application. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have emailed our confirmations team and requested that they contact you back urgently to confirm the application. Regards Consumer Website Team(SA)
Vodacom's reply28 Jan 2019, 14:24
Official
Dear Marco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have emailed our confirmations team and requested that they contact you back urgently to confirm the application. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our chat. We have emailed our confirmations team and requested that they contact you back urgently to confirm the application. Regards Consumer Website Team(SA)
EJ
Elraine J's updateReviewer Update
28 Jan 2019, 19:56Thank you for the consultant that contacted me, but this is the same old story, the day is no almost finished and again no confirmation.
Very dissapointed
EJ
Elraine J's update28 Jan 2019, 19:56
Reviewer Update
Thank you for the consultant that contacted me, but this is the same old story, the day is no almost finished and again no confirmation.
Very dissapointed
Vodacom's replyOfficial
30 Jan 2019, 11:42Dear Marco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply30 Jan 2019, 11:42
Official
Dear Marco,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
EJ
Elraine J's updateReviewer Update
30 Jan 2019, 12:38Query not yet resolved, it will only be resolved once the phones are in our possession.
EJ
Elraine J's update30 Jan 2019, 12:38
Reviewer Update
Query not yet resolved, it will only be resolved once the phones are in our possession.