Vodacom online sales and after sales have the horrible service

The service at Vodacom Succs. I ordered a new contract with Vodacom. sim, data and router. on the 13th, i specifically stated that delivery should be done on the 23 when i am back from my travels. They attempted delivery on the 16th. i was not there so delivery was not done. i called on the 23rd to ask when will the delivery be made since i'm back. Delivery was then made on the 24th. on the 27 the sim was still not working after following the introductions from one consultant. i stayed on the line for more that 2 hours that day i got fed up and i asked them to come and fetch their products and i was no linger interested on the contract. later on i got hold of the lady that sold the contract to me, she was apologizing and begging me to take the contract and she was going to sort everything out, she told me the device is faulty, She will arrange collection. she acknowledged that i have not used the benefits of the contract and she said they will collect the device and i will not be debited. The device is not collected, not in use and i was debited for 18 days prorata and i only had the package for 5 days though i had not used it. i reversed the debit order. a day later i called Vodacom to find out when is the package getting collected. no the lady who can do that left already, called the following morning, she is still not in. Shalane in the online department is the lady. Right now i just want her to fetch this item and cancel the contract because what she promised to fix did not happen and im always behind vodacom call centers agents for service tat i am not getting and expected to pay. I told Shelane last week that i was at Telkom about to take another contract, she advice me she was going to sort things out and i ended up not taking a new contract with telkom that was even cheaper than the vodacom one. I am fed up.