Vodacom online "sales"

Vodacom's online portal to place new orders is incredibly inefficient. On 23 November 2018 I placed an order for a Huawei R218h Mobile Wifi with a 20 gig data price plan. I received a confirmation email with the order details, a reference number and a promise that I would receive further instructions either via email or from a call centre agent. I then received an SMS requesting further supporting documentation which I submitted via email. From the initial order placement until today I have not received the device, the order was not processed and no further communication was received from Vodacom Online unless initiated by myself via their Facebook page. Social media consultants would then respond to my Facebook posts saying they were forwarding my query to their online sales team. To date, I received only two phone calls from these sales consultants who informed me that they needed to investigate further and get back to me as the offer was no longer available at the price I had initially signed on for. They would need to speak to their manager to get him/her to re-open that offer. When I asked to speak to said manager the response was that they'd refer them to me. It's been 2 months and I have not received any further communication from Vodacom. This flagrant disregard for their clients and the lack of service provided is very disappointing from a telecommunications company that I previously held in high esteem. As a loyal customer for over a decade, this type of behaviour leaves a bitter taste and certainly does not make the idea of renewing my cellphone contract with them very appealing.