Vodacom Online Sales

On the 10th of March, I called Vodacom online sales to place an order for 2 devices. One device was for my partner so I told the consultant to also port her number. That was impossible since her network refused, however, I was ok with still taking that device on a new number. She then cancelled the 2nd device without my knowledge. I got a confirmation call on the 12th and to my surprise only one device was ordered and I was told of the cancellation. I spoke to the same consultant and asked her why she cancelled it because I didn't.... Fast forward, she tries again and the application is declined. Tuesday, I call and the consultant I got told me that the application status say pending documents from me (I was not advised of such). I ask her of the documents requested, sent them around 13:00 to Thobani Mathonsi who I was told is a supervisor. I did not get any feedback again until I called around 17:00. They then tell me they did not see a mail since it came with a different name, not my first name on the ID.

Application is redone, on Tuesday 20 March, I get a call from confirmation department, however, the option is incorrect. I had ordered a device with R165 airtime per month which advertised and I am told the option is R120 p/m. I then told the guy that I did not apply for this option and was not even available for selection. I also asked when am I going to receive a device of which he said either Thursday (22) or Friday (23). I did not get a communication from Vodacom again. Around 16:00 on Thursday, I call and I am told the order was cancelled. Again, I was not advised. Cancelled because the option is wrong. So it has been 2 weeks of one order going back and forth because of consultants messing up and this damages my credit score. I tried to escalate this to their supervisor, Thobani, no word from him. I asked for a manager or supervisor to escalate this, the consultant asks me to hold the line, I held it forever and eventually it is dropped and no one has called me back.

Very disappointed with this kind of a service especially since it is new business to Vodacom. I can't imagine how inconvenient they would be after I am their client I need assistance.

I feel helpless here and thinking of cancelling the other device contract I have taken.