FR
Frik R
1 reviews | Active since Feb 2019
06 Feb 2025, 12:26
Vodacom Online sales
What a useless company. I cancelled an upgrade in November 2024 ,3 days after upgrading and till today nothing was done. It took the courier company a full month to collect the device and after collecting in beginning of January 2025 it was delivered to Vodacom warehouse and I weekly contacted to get updated as to when the upgrade will be cancelled. It is now the 6th of February, and I was told that it still was not done.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Feb 2025, 14:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Feb 2025, 14:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
FR
Frik R's updateReviewer Update
13 Feb 2025, 21:05Vodacom you are truly a bunch of bull****ters. Lots of promises to sort this out, different people phoning promising that the upgrade will be cancelled. Got a sms on Tuesday 12 February, ref nr: EC-215Q-21726D and promised it will be sorted but alas still nothing done. Since 25 November 2024 no action just a lot of empty promises. You are truly the worst company in South Africa. Pathetic. Useless *********** people.
FR
Frik R's update13 Feb 2025, 21:05
Reviewer Update
Vodacom you are truly a bunch of bull****ters. Lots of promises to sort this out, different people phoning promising that the upgrade will be cancelled. Got a sms on Tuesday 12 February, ref nr: EC-215Q-21726D and promised it will be sorted but alas still nothing done. Since 25 November 2024 no action just a lot of empty promises. You are truly the worst company in South Africa. Pathetic. Useless *********** people.
FR
Frik R's updateReviewer Update
15 Feb 2025, 08:55Finaly my issue was resolved. The lady that phoned me on the 14th of February, you are a star.
Vodacom should promote you to be the CEO as you truly know how to solve issues fast and keeping your word. Thank you for this fast action in resolving my issue. Unfortunately, I did not get your name but again thank you.
Vodacom should promote you to be the CEO as you truly know how to solve issues fast and keeping your word. Thank you for this fast action in resolving my issue. Unfortunately, I did not get your name but again thank you.
FR
Frik R's update15 Feb 2025, 08:55
Reviewer Update
Finaly my issue was resolved. The lady that phoned me on the 14th of February, you are a star.
Vodacom should promote you to be the CEO as you truly know how to solve issues fast and keeping your word. Thank you for this fast action in resolving my issue. Unfortunately, I did not get your name but again thank you.
Vodacom should promote you to be the CEO as you truly know how to solve issues fast and keeping your word. Thank you for this fast action in resolving my issue. Unfortunately, I did not get your name but again thank you.