PB
Penny B
1 reviews | Active since Dec 2015
04 Dec 2023, 10:17
Vodacom Online Sales
Can someone from Vodacom Online Sales Management please make contact with me? I've been trying to do an online upgrade (Black Friday Specials) but due to a xdx block on my account, I'm unable to do so. I've sent in all documentation they requested from me and I'm still waiting on Management to give me clearance. It's been two weeks.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Dec 2023, 12:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2023, 12:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
PB
Penny B's updateReviewer Update
05 Dec 2023, 13:35Good afternoon
Further to this request/ complaint:
Nobody from Vodacom has deemed it fit to make contact with me.
I requested a cancellation of the quote this morning and was advised that it will take 48-hours for it to be implemented.
What takes 48 hours? Who takes 48 hours to press CANCEL?
Does that mean Vodacom has THAT MANY cancellations?
Can management at Vodacom please make contact with me to provide some answers
Further to this request/ complaint:
Nobody from Vodacom has deemed it fit to make contact with me.
I requested a cancellation of the quote this morning and was advised that it will take 48-hours for it to be implemented.
What takes 48 hours? Who takes 48 hours to press CANCEL?
Does that mean Vodacom has THAT MANY cancellations?
Can management at Vodacom please make contact with me to provide some answers
PB
Penny B's update05 Dec 2023, 13:35
Reviewer Update
Good afternoon
Further to this request/ complaint:
Nobody from Vodacom has deemed it fit to make contact with me.
I requested a cancellation of the quote this morning and was advised that it will take 48-hours for it to be implemented.
What takes 48 hours? Who takes 48 hours to press CANCEL?
Does that mean Vodacom has THAT MANY cancellations?
Can management at Vodacom please make contact with me to provide some answers
Further to this request/ complaint:
Nobody from Vodacom has deemed it fit to make contact with me.
I requested a cancellation of the quote this morning and was advised that it will take 48-hours for it to be implemented.
What takes 48 hours? Who takes 48 hours to press CANCEL?
Does that mean Vodacom has THAT MANY cancellations?
Can management at Vodacom please make contact with me to provide some answers