AG
Andries G
1 reviews | Active since May 2015
20 Dec 2023, 15:25
VODACOM ONLINE ****S
Online call from Vodacom, never again. I am a client from 1997 and never did the online call upgrade thing with Vodacom. I only went to my vodacom shop with which I dealt for the last 26 years. They just roped me of R1500 with their lies. They said because I am such a loyal customer they want to move up my data and airtime with no extra cost to my monthly bill. She repeat that 3 times on there recorded contract. What a surprise I got on my DEC invoice. The *******s migrated me and my bill was R4000. Customer care, sorry you agreed to the terms and conditions, but we will move you back from Jan 2024. Now I have to pay. I can not believe it. You ****s.
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Vodacom's replyOfficial
21 Dec 2023, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Dec 2023, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team