Vodacom Online - Putting phone down after holding for 20min

I have now tried on 2 occations to get through to Vodacom Online department at ********** 4.

Each time I have waited more then 20 min before someone answers. They ask me how they can help, and halfway through my query they put the phone down.

This happened twice now. The just don't want to take calls.

I have done an online upgrade 3 weeks ago and still have not had any confirmation of when my handset will arrive, but in the meantime they have processed my upgrade and I'm already paying for the new contract and handset, that i still have not received.

I've been a loyal customer for more than 15 years. Shocking service.