Vodacom Online Purchases and Upgrades

I contacted Vodacom to explain my experience with the faulty phone shortly after receiving it. The lady on the line was extremely rude and said she had logged the fault and that they will collect the phone. After a while still no one came to collect the phone, so I recalled Vodacom with the same issue. The gentleman on the line said the previous lady did not log the call.

Vodacom once again arranged collection, still nothing after a week. I recalled Vodacom with the same issue for the third time. - eventually the phone was collected.

RAM couriers collected the phone but heard no response from Vodacom. I called Vodacom for a follow up. Vodacom advised that RAM had the phone because they delivered it to the incorrect warehouse, so they decided to keep the phone at their warehouse. The Vodacom operator (ZAMA.B in cancellations - the only person that showed respect and great customer service) called RAM and arranged for the phone to be sent to the correct warehouse.

I am still trying to cancel my contract and get a new phone from a different service provider.I have been paying since February 2018 for a phone that does not work and has not been with me majority of the time.

For anyone that wishes to purchase or upgrade a phone on Vodcom Online - DONT, Or just find another service provider.