1 reviews | Active since Sept 2018
Vodacom online purchases
I app**** for a new contract on Monday which was approved and still awaiting confirmation of the purchase. All I call get out of the consultants is that I need to wait for the confirmation call. Baring in mind that I don't have a device , I requested for a call to be made at a time that's convenient for me and still nothing. the maximum SLA of 48hours has been reached. Need I mention I requested for an early upgrade on an existing contract and was declined. My loyalty as a Vodacom customer has reach its limits since your customer service is depleting. Very disappointed!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Shannen,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Dear Shannen,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Ashwin Abdurahman
Consumer Website Team(SA)