Vodacom online purchase STILL not delivered after 9 days!

I purchased an online exclusive data contract with Vodacom, and the online process was fantastic. That is however where the convenience stops. Vodacom promise a delivery period of 3-5 days, and claim to arrange a delivery timeslot before the actual delivery – I even spent some time explaining my address (our complex name sounds like a street (Falcon Boulevard) while our street name doesn’t sound like a street (Falkson Oval)) to a Vodacom representative – and it took nearly 30 minutes to ensure everything was correct. On day 5, I had still heard nothing from any courier, so I called Vodacom, who said they don’t know and that they believe RAM Couriers now have the SIM card, and I should call them. I tried calling Vodacom again to try to arrange delivery after having no luck with RAM, and used the requisite menu selection to speak to someone at Vodacom’s After Sales Service Department. It turned out that Vodacom’s system had incorrectly routed my call to Contract Cancellations. The Vodacom staff member then transferred my call to the correct department, but after holding for over 20 minutes I couldn’t waste any more airtime to try to contact Vodacom. Vodacom is quick to sell, but the second you click accept they turn their backs on you – as once they’ve got you, they don’t seem to care anymore. It’s possible that only their sales department actually does anything, everyone else gets paid for filling a position and doing NOTHING else.