Vodacom online purchase paid for but not supp****

I purchased and paid for a smart watch on the vodacom website this morning (20th of December). The order was paid for but the vodacom website had a Bad Gateway error message and it appears that the order was not completed as i did not receive confirmation that the order went through despite the full amount being deducted from my credit card. I phoned the vodacom call centre who sent me from pillar to post for over an hour but with no assistance. All i want is for my order to be completed and the item supp****.