Vodacom online purchase is a ****

I do n’t even know how to express the frustration I’m currently having with such a big company yet poor knowledge of online service in this 4th Industrial Revolution. I purchased a device online on 21 December till this day haven’t received it, I checked with the courier company only to find that the device is sent back to “vodacom” Contacting vodacom is like a ghost hunt if you’re a cash payment customer since all call centre agents I communicated with deal with contract customers. The order cannot even be traced since I do not have a profile apparently so where is my money VODACOM. The other agent could see the order is sent back yet yesterday I was send an image that payment failed to complete even when I sent them proof. Their head office has no idea how to resolve online purchase issues let alone know which department to communicate with its like no one knows what online sales is. BRING BACK MY MONEY, I NO LONGER WANT THE DEVICE. YOU **** PEOPLE MONEY AND DONT INFORM US THAT YOU USE THIRD PARTIES FOR ONLINE PURCHASES.