jJ
jvrensburgg J
1 reviews | Active since Jan 2017
22 Jul 2022, 09:59
Vodacom Online Purchase
I purchased a device from the Vodacom Online store and received a mail confirming the purchase stating "You will receive SMS communication from our courier partner within the next 1-2 business days confirming your tracking number and other details regarding your delivery" To date I have not received the sms. I sent a mail to the eshop support (EC-1EEO-1KIYVQ) and they rep**** saying "We have asked warehouse to investigate why it has not been invoiced...." on the 20th. I have subsequently sent two follow-up email and still no response.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jul 2022, 13:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Jul 2022, 13:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
jJ
jvrensburgg J's updateReviewer Update
25 Jul 2022, 09:46It is now 3 days later and I have not received a whatsapp nor have I received a sms confirming my order/purchase and when it will be delivered. I purchased the item on 16 July 2022 and it is now 9 days later and still nothing.
jJ
jvrensburgg J's update25 Jul 2022, 09:46
Reviewer Update
It is now 3 days later and I have not received a whatsapp nor have I received a sms confirming my order/purchase and when it will be delivered. I purchased the item on 16 July 2022 and it is now 9 days later and still nothing.