Vodacom online purchase

A warning to other Vodacom online customers.

If you buy through the Vodacom online shop and something went wrong on their website during the online transaction, your payment has been deducted, but they do not have record of your transaction and it is impossible to resolve through email or their call centre.

Following Antoinette M review on 27 Aug 2021, I also made an online purchase on 27 Nov 2021. Purchased showed online successful but no email received about purchased and my bank statement showed not yet processed. The bank refused to reverse or cancel off payment. When I phoned, I am just getting transferred from one agent to another without proper assistance.

I also have however not received any email confirmation or details from Vodacom.

Please beware off bad service.