1 reviews | Active since Aug 2021
Vodacom online purchase
A warning to other Vodacom online customers. If you buy through the Vodacom online shop and something went wrong on their website during the online transaction, your payment has been deducted, but they do not have record of your transaction and it is impossible to resolve through email or their call centre.
This is my second experience with Vodacom of this nature: I purchased a Samsung Galaxy A32 LTE 128GB online on 16/08/2021 and the payment of R4199 went through on my credit card at 8:43.
I have however not received any email confirmation or details from vodacom.
Various calls to their contact centre could not trace my order or payment.
I have sent emails to *** and ***, for which I have received an automatic confirmation of receipt. It is now 11 days later and still no contact or resolution from Vodacom.
My only recourse at the moment is to try and get my bank to reverse the debit order payment.
I am really disappointed by Vodam's customer care.
I am extremely disappointed that you now, after my review on hellopeter, can respond within a few hours, while I have spend hours on the phone to Vodacom last week, without success or a response to my emails.
I received a email response from you now, where you could track both my order and payment and want to deliver the phone to me on Tuesday.
I am sorry, this cannot work, the phone was intended as a gift to my mother and it is now to late (ordered on 16 August 2021).
I would appreciate it if you would refund the R4199 to my credit card account from which the money were paid to you.
Regards
I am extremely disappointed that you now, after my review on hellopeter, can respond within a few hours, while I have spend hours on the phone to Vodacom last week, without success or a response to my emails.
I received a email response from you now, where you could track both my order and payment and want to deliver the phone to me on Tuesday.
I am sorry, this cannot work, the phone was intended as a gift to my mother and it is now to late (ordered on 16 August 2021).
I would appreciate it if you would refund the R4199 to my credit card account from which the money were paid to you.
Regards