Vodacom online profile

Item: Vodacom
Rating: 1
Author: Bhavita N

I have a profile registered on the Vodacom website which worked up until Monday 12th March. Since yesterday 13th March I am unable to log on and the message received says that I am not registered. Called Vodacom customer care and spent 45mins trying to resolve the issue and still have no resolution. I have not received the sms with the reference number however I did write it down. I have not heard from Vodacom. Terrible customer service.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

14 Mar 2018, 11:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply14 Mar 2018, 11:00

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Bhavita N's updateReviewer Update

14 Mar 2018, 21:00

Still haven't heard from a consultant.

Bhavita N's update14 Mar 2018, 21:00

Reviewer Update

Still haven't heard from a consultant.

Bhavita N's updateReviewer Update

16 Mar 2018, 17:23

This is absolutely pathetic service!! To date no one has responded. I still cannot get into my Vodacom profile. I can't even register a new profile. Vodacom clearly cannot put customers first!

Bhavita N's update16 Mar 2018, 17:23

Reviewer Update

This is absolutely pathetic service!! To date no one has responded. I still cannot get into my Vodacom profile. I can't even register a new profile. Vodacom clearly cannot put customers first!