Vodacom Online Pre-Order and Upgrades is a farce

I'm writing this review out of pure frustration.

As a loyal Vodacom subscriber, I pre-ordered an iPhone X on the 17th November launch date. On the day the iPhone was launched, the 24th of November I had not and did not receive a call regarding the pre-ordered phone. Instead, I went ahead and upgraded my contract to an iPhone X contract on the Vodacom Online website.

As I write this, it is the 5th of December and I have still not received my phone or have had so much as curtesy call apologising for the misleading marketing and dismal service. I have contacted the call centre and the social media team on several occasions - both are ill-equipped to provide any form of satisfactory service. They cannot advise on any aspect regarding the status of the upgrade.

The last service agent I spoke to (who was unable to assist) asked me to rate the call at the end of our conversation and then very quickly ended the call ensuring I was unable to rate them.

At this point, I cannot think of any other alternative other than to switch to another operator or simply go pre-paid.

This has been an extremely frustrating and disappointing process to date.

Thank you Vodacom.