1 reviews | Active since Dec 2018
Vodacom Online poor services
I have requested an upgrade 23 Nov at 07:46AM (#BlackFriday) Reference WWUE3C
I phoned on 25th Nov @ 09:21 and was on the call for 1:03:39 as the upgrade was never registered!
The delivery company phoned on 27 Nov to deliver to an address that was not supp**** by us and we vacated more than 5 years ago? I then phoned again 082 178 44 on the 27th @ 18:26 being on the call again for 52:37 and was promised that management will call me back with an explanation but never received this call.
I phoned again 30 Nov @ 10:38 to follow up as I have not received my parcel? They then informed me the address was only change by Vodacom only on 29 Nov although I have provided the delivery address on the 25th and on the 27th?
Today is 4 December 2018 @ 14:15 and it will again not be delivered today?
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team