Vodacom online poor quality

I app**** online for a Sim card deal on the 27th of October, filled all the necessary things and got and email about my application status with the quote number VODACOMONLIN-***0******90, after 5 work days and no further updates about the application I went into the Secunda Mall branch and did an enquiry there, they told me the application has been approved and shows as "open" on there side which means it has to be delivered. Work day 8 and still no tracking number or further emails to update about the application and for the life of me I can not find a single place on their website, even being registered where I can self check the status of my application.