Vodacom Online pathetic with new orders

For the second time now this year, I have app**** online for a new contract with Vodacom. Last year they completely forgot about me. Now, they’ve done so again. 1) I app**** for a specific phone contract (Xiaomi) on Saturday morning – within an hour, Dane calls me and offer me a different phone, and I say no. He says the phone I want doesn’t come up on my profile – WHY NOT? And then offers me a phone contract more than R100 more…. WHY? He promises to try to get the phone I want onto my “profile”, and then I never hear from him again. 2) I get a sms saying that I should send me payslips and ID through to X email address to finalise my contract. Then I send it, and the reply I get, is that it is not yet approved, and I should said my docs to another email address and see what options are available to me…. I don’t want to see, I already know what I want! 3) I sent the docs to the other email address yesterday, addressed it to this Dane who never got back to me, and I had had no contact from anyone since.

Why is Vodacom Online so pathetic?!?!? Please note, I am officially no longer interested – please make sure my application is cancelled and I do not receive any marketing emails or sms. I’m going back to my previous network. You guys are useless and unprofessional.