Vodacom Online - Pathetic to say the least

I phoned Vodacom Online on the 15 th of September to reverse transactions that we done on my accounts that was not in line with what was said on the phone. I was told they are only reducing monthly payments, I was never told that the contract is in actual fact been "upgraded" I received a reference ***. NOTHING HAPPENED. I phoned again on the 21 September enquiring telling them that I do not have a phone as it broke, and I need to upgrade my contract so they must please do the reverse. Again I got a reference ***. I was told the first one and this one is escalated and it will be resolved shortly. Today is the 1 st of October, and STILL NOTHING IS DONE !! It seems I have to cancel all my contracts with Vodacom and try my luck with another service provider. This is absolute pathetic customer service and is totally unacceptable. I tried phoning again today, but none of the options is to soeak to a consultant, so I tried all the options and now it seems one of my contracts has now been cancelled😡