VODACOM ONLINE PATHETIC SERVICE

I HAVE BEEN CONTACTED BY VODACOM UPGRADE DEPARTMENT, LADY WHO ASSISTED ME WAS PRISCILLA. I TOOK THE SAMSUNG S8. I EXPERIENCED BATTERY PROBLEMS NOT EVEN A WEEK. MADE CONTACT WITH PRISCILLA, WHO THAN GOT HER SUPERVISOR TO CONTACT ME EDHASEN MOODLEY. I ADVISED THEM I NEED A PHONE, IT TOOK ALMOST OVER A WEEK FOR THE HANDSET TO BE COLLECTED, I HAD TO MAKE CALLS ALMOST EVERYDAY TO FIND WHEN THE HANDSET WILL BE COLLECTED. HANDSET GOT COLLECTED 05/06/2018. I MUST JUST STATE THE SERVICE IS PATHETIC I MUST CALL EVERYDAY TO HEAR ILL CALL YOU BACK. HOW DOES VODACOM OPERATE LIKE THIS. MADE CONTACT YESTERDAY AGAIN WITH EDHASEN WHO ADVISE ME BEGINNING OF THIS WEEK ILL GET MY HANDSET THURSDAY 14/06/2018 BUT STILL NOTHING , YESTERDAY 15/06/2018 HE ADVISED ME THAT HIS MAKING A PLAN, TILL NOW NO CALL OR WHATSOEVER ABOUT MY NEW HANDSET PATHETIC SERVICE.