VODACOM ONLINE - PATHETIC SERVICE

<p>being a VODACOM client for more than 6 years, I tried doing upgrade on one of my contracts online as I have always done. Was supposed to receive phone yesterday (which would have been a present for my son this coming weekend), but was informed by courier that the surname in my ID does not correspond with paperwork of VODACOM. I have been remarried since 2013 and have upgraded a contract app**** for 3 new contracts all with my new ID and receiving the handsets without any issues. Now in 2016 trying to upgrade one of the new contracts I am told by RAM COURIERS sorry can't give you the phone sort it out with VODACOM first. I logged a call online, and "consultant will call back in 24 HOURS" SURPRISE NO ONE HAS CALLED. Phoned in to call centre, passed from CUSTOMER CARE (more NO CARE) to ACCOUNTS DEPT having to explain the situation every single time, on the third transfer back to CUSTOMER CARE I hung up. Phoned our local VODACOM store, just to be informed that they can't help to change my surname they could only logg a request. FUNNY!!!! seriously reconsidering keeping my contracts with VODACOM</p>