Vodacom Online Pathetic Service

I have called in an upgrade on Monday on two contracts. I received a quote for both and later an email stipulating that Vodacom will call me within 24hours to confirm my upgrade and instructing me to call ***4 if they don't. I have called this number after not receiving any reaction. The first interaction I received was a rude gentleman indicating to me that this is their process and I should accept it. The line was lost. I called again getting through to a nicer gentleman telling me that the contract is approved, some department should just press the submit button. He puts me through. The lady answering indicates that the Confirmation department would call me. I ask her if I can contact them. She says its not possible. Its now Friday and I haven't heard anything. Vodacom. This is really pathetic service.