JS
Jitesh S
1 reviews | Active since Feb 2019
22 Nov 2022, 15:38
Vodacom Online Pathetic Customer Service
Horrible service from Vodacom online, requested an upgrade to my contract, they not only upgraded the contract but added a new contract which I did not sign for as well and has pro rata debited me for two it, The call centre is useless and of no help being trying for two weeks to resolve this issue as I’m being billed for a unwanted / needed contract
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Nov 2022, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Nov 2022, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jitesh S's updateReviewer Update
30 Dec 2022, 09:47Hi Vodacom, any ideas on when this issue will be resolved, I've gotten radio silence and am afraid that i will be debited again, your couriers have collected the router and sim which i didn't request but i have had no communication from them there after
JS
Jitesh S's update30 Dec 2022, 09:47
Reviewer Update
Hi Vodacom, any ideas on when this issue will be resolved, I've gotten radio silence and am afraid that i will be debited again, your couriers have collected the router and sim which i didn't request but i have had no communication from them there after