VODACOM ONLINE - PATHETHIC SERVICE

My sister & I had opened new contracts with Shaheena on 18/02/15. Shaheena said there was 11 in stock of the Xperia Z2 in purple.Later the same day a lady phoned to confirm the order which she said was going to be delivered 19/02/15.Seeing that we did not receive our order, called aftersales, when i spoke to Martin, he said phones are on back order & stock will be delivered at later stage. Seeing that stock was going to be late, my sister opted for a white phone, which she initially wanted. Shaheena change the order on the system to a white phone as requested by also the price changed. Shaheena took the liberty into her own hands to cancel the order without our permission.the then called this morning to capture a new application for my sister which she said she is not sure would be approved, but was, however she said she is not going to submit it due to there being no stock now. she has also made me call various numbers to check the application which is not the customers job to do so.