SE
Sharon E
1 reviews | Active since Dec 2016
20 Feb 2023, 09:25
Vodacom Online Orders - you have no back up support
Vodacom Online Orders - you have no back up support - your aftersales people are the most unhelpfull people ever and transfer you without even an explanation. They refer you to go to a store and then the store say they cannot assist - it is 2 different business units. 4 days later and my new contract with a new number is still an issue because the number VODACOM gave me cannot register WhatsAPP because some else is using the number on WHATSAPP. Really Vodacom??????
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Vodacom's replyOfficial
20 Feb 2023, 09:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Feb 2023, 09:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team