Vodacom Online Orders - Stay away

Item: Vodacom
Rating: 1
Author: Johan S

Placed a new contract order online from Vodacom the 6th of Feb and after countless calls, no feedback and delays (this is another sad drama entirely) I have decided to cancel the order via a call to them, and just go to the shops myself.

At the Vodacom shop I was told that I cannot get a new contract for my existing prepaid number because there is an open order?!

I have called FOUR times and everytime I was told that the order will be cancelled. This has not happened, so I am either being **** to ignored.

Yesterday I placed a final call to the order queries line and I spoke to Cindy that promised that the order will be cancelled by close of business...and guess what...still nothing.

I went to the shop today once again to be told there is still this open order.

Please stay away from ordering online, it is a circus.

PS, I cannot rate my service because EVERY TIME the agent just slams their phone down ending the call.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

23 Feb 2019, 14:41

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply23 Feb 2019, 14:41

Official

Johan S's updateReviewer Update

25 Feb 2019, 13:28

Still waiting? I have called again and 082 178 44 can't seem to cancel the order. Says the CANCELLATION is on 'back order'? Why is this so difficult, I cannot proceed with a new contract otherwise.

Johan S's update25 Feb 2019, 13:28

Reviewer Update

Still waiting? I have called again and 082 178 44 can't seem to cancel the order. Says the CANCELLATION is on 'back order'? Why is this so difficult, I cannot proceed with a new contract otherwise.