TP
Tariq P
1 reviews | Active since Jan 2019
12 Dec 2020, 06:12
Vodacom online orders are not a good idea.
I ordered a contract online a few days ago. However there is absolutely no way to track it or even know the status of it. And also no way to know when it might be delivered. I would rather want to have it canceled but there's no way to know how to do that. I phoned the store and was rudely told I have to try else where as they have no idea. Please cancel this order vodacom. This is all I have to go on VODACOMONLIN-***.
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Replies (3)TP
Tariq P's updateReviewer Update
12 Dec 2020, 06:20Also I received no confirmation email like vodacoms website said I would. This is really not looking good. And I would really like the whole process canceled please.
TP
Tariq P's update12 Dec 2020, 06:20
Reviewer Update
Also I received no confirmation email like vodacoms website said I would. This is really not looking good. And I would really like the whole process canceled please.
TP
Tariq P's updateReviewer Update
12 Dec 2020, 06:22I tried the calling the call centers as well but that also was no help at all
TP
Tariq P's update12 Dec 2020, 06:22
Reviewer Update
I tried the calling the call centers as well but that also was no help at all
Vodacom's replyOfficial
12 Dec 2020, 11:25Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2020, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team