TC
Thomas C

1 reviews | Active since Jan 2021

26 Sept 2022, 10:59

Vodacom Online Ordering System is awful

I ordered the iPhone 14 and put in my delivery address. On confirmation that my order was out for delivery I noticed the address they were delivering too was incorrect. I therefore contacted them to inform them of the error and they then said that they will be unable to confirm a delivery date and or time. Since ordering, my order was cancelled and I had to reorder. The address I had given was not used and it has been the worst online experience I have ever had. I needed my updated phone today and now I will have to wait until I am back from my travels. Literally the worst experience I have ever had and have been a loyal Vodacom customer for years.

Lets see if they actually care and make a plan

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Replies (1)
Vodacom
Vodacom's reply26 Sept 2022, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team