TC
Thomas C
1 reviews | Active since Jan 2021
26 Sept 2022, 10:59
Vodacom Online Ordering System is awful
I ordered the iPhone 14 and put in my delivery address. On confirmation that my order was out for delivery I noticed the address they were delivering too was incorrect. I therefore contacted them to inform them of the error and they then said that they will be unable to confirm a delivery date and or time. Since ordering, my order was cancelled and I had to reorder. The address I had given was not used and it has been the worst online experience I have ever had. I needed my updated phone today and now I will have to wait until I am back from my travels. Literally the worst experience I have ever had and have been a loyal Vodacom customer for years.
Lets see if they actually care and make a plan
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Replies (1)Vodacom's replyOfficial
26 Sept 2022, 12:41Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Sept 2022, 12:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
