RM
Rinae M
1 reviews | Active since Jan 2024
02 Jan 2024, 11:42
Vodacom online order
Good day
I am angry and frustrated with the service that I’m receiving at Vodacom, I brought iPhone 13 cash paid online on the 20 December 2023 I have being calling to track my order but all they do is to transfer me without any help it’s being 4 to 5 days , even when I track my order the last time action happen it’s on the 22 December which is frustrating me. I’m not happy at all with the service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jan 2024, 12:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply02 Jan 2024, 12:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
RM
Rinae M's updateReviewer Update
02 Jan 2024, 12:48When can I expect the call because now I can’t wait for long time if I can’t get my order this two days, I will request my money back will buy my phone somewhere
RM
Rinae M's update02 Jan 2024, 12:48
Reviewer Update
When can I expect the call because now I can’t wait for long time if I can’t get my order this two days, I will request my money back will buy my phone somewhere
RM
Rinae M's updateReviewer Update
03 Jan 2024, 08:46Morning, someone calls me yesterday but didn’t solve my problem I was waiting the whole day as she said she will get back to me please what must I do to get my phone or my refund, I’m losing patience now
RM
Rinae M's update03 Jan 2024, 08:46
Reviewer Update
Morning, someone calls me yesterday but didn’t solve my problem I was waiting the whole day as she said she will get back to me please what must I do to get my phone or my refund, I’m losing patience now