Vodacom Online Order

I made a contract agreement on Tuesday. I was told to wait 48-72 hours for a confirmation call. I'm writing this 2 weeks after I had made a contract agreement and still no call. I have been calling Vodacom to find out what's happening with my order, they keep telling me that they will make a note and escalate the matter to the confirmation department. I called over 5 times to find out what's happening and still nothing 2 weeks later. Its really frustrating because I urgently need the device and I've been calling with no progressive assistance.