HR
Henk R
1 reviews | Active since Mar 2018
09 Jul 2019, 15:30
Vodacom Online Order
Placed a cash purchase on Vodacom online on Friday 5 July today it is 09/07/2019, called customer care, Vodacom Online but magically the order number showing in my order history, on the sms sent to me and also on the invoice doesn't exist. No one has answers, I paid in full and when doing so agreed to the terms and conditions stating next day delivery. I paid more then R15k and now the money is floating in the air because they don't know where my order is. **** logistics from a so called best network in South Africa
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Replies (5)
Vodacom's replyOfficial
09 Jul 2019, 15:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2019, 15:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
HR
Henk R's updateReviewer Update
10 Jul 2019, 07:38Today it is Wednesday 10/07/2019, no feedback from Vodacom, sent mails to : ***,*** and ***. Called customer care and the online department no one knows were my order is. When purchasing the item I agreed to the terms and conditions of the order, I accepted Vodacom would adhere to there own terms but the likelihood of this being so is minimal. One doesn't spend R15k+ on an order then get no feedback from them, then being told I need to sent an email because it is a prepaid device and being handled like this is unacceptable, this will go to the papers and go to the consumer rights department if not sorted asap or I get info on when my order will be delivered, I don't want a refund I want the product I purchased!!
HR
Henk R's update10 Jul 2019, 07:38
Reviewer Update
Today it is Wednesday 10/07/2019, no feedback from Vodacom, sent mails to : ***,*** and ***. Called customer care and the online department no one knows were my order is. When purchasing the item I agreed to the terms and conditions of the order, I accepted Vodacom would adhere to there own terms but the likelihood of this being so is minimal. One doesn't spend R15k+ on an order then get no feedback from them, then being told I need to sent an email because it is a prepaid device and being handled like this is unacceptable, this will go to the papers and go to the consumer rights department if not sorted asap or I get info on when my order will be delivered, I don't want a refund I want the product I purchased!!
HR
Henk R's updateReviewer Update
10 Jul 2019, 07:40image.png 12.98 KB
HR
Henk R's update10 Jul 2019, 07:40
Reviewer Update
image.png 12.98 KB
HR
Henk R's updateReviewer Update
11 Jul 2019, 09:27Called Vodacom again they don't know were my order is because it doesn't exist, but I have a invoice and they money is of from my account, no matter who you call no one can assist you this is ******* because my money is of from my account but no equipment received and no body can assist within Vodacom
HR
Henk R's update11 Jul 2019, 09:27
Reviewer Update
Called Vodacom again they don't know were my order is because it doesn't exist, but I have a invoice and they money is of from my account, no matter who you call no one can assist you this is ******* because my money is of from my account but no equipment received and no body can assist within Vodacom
Vodacom's replyOfficial
16 Jul 2019, 12:16 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply16 Jul 2019, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,