Vodacom online order

<p>a month ago i went online to order a new phone for my son, just to be linked to my contract. i am still waiting for this phone, 1st issue, nothing was finalized after i was told it was out on delivery - so we had to start the process all over again, after actually finalizing everything 10 days ago i am now still waiting for the phone, as we speak i am holding on for somebody to come back to me because apparently i dont have a K number so they cannot trace the shipment / delivery. i just find this service competely unacceptable. it would have been quicker for me to go into a shop and get this phone, why offer an Online service when nobody knows what they are doing. i am very irritated</p>