HG
Hermien G
1 reviews | Active since Jan 2020
11 May 2023, 12:10
Vodacom Online or Telephonic Upgrades or Changes are PATHETIC!
Online or Telephonic Upgrades or Changes are PATHETIC! Never giving all the information, caused my account to be R1800 instead of R840!!! It has taken me 2 months to sort it out and cancel everything. Not the first time, and they just don't care. Kudos to Client Services for assisting to fix other peoples mistakes. NEVER AGAIN ONLINE!!!!!!
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Vodacom's replyOfficial
11 May 2023, 13:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply11 May 2023, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team