Vodacom Online not working

I app**** for an upgrade on 23 November 2018 and received an email confirmation on 23 Nov at 07:46AM confirming that they will call within 24 hours.

I did not receive my call from Vodacom within 24 hours and I then phoned on 25th @ 09:21 and was on the call for more than an hour as the upgrade was never registered!

The delivery company phoned on Tuesday 27th to deliver to an address that was not supp**** by us and we vacated more than 5 years ago? I then phoned again 082 178 44 on the 27th @ 18:26 being on the call again for 52min and was promised that management will call me back with an explanation but never received this call.

I phoned AGAIN 30 Nov @ 10:38 to follow up as I have not received my parcel? They then informed me the address was only change by Vodacom yesterday 29 Nov although I have provided the delivery address on the 25th?

I am VERY DISAPPOINTED in the service with Vodacom and as a customer with Fibre and 2 cellphone contracts I expected better service from Vodacom.

As an IT Manager will never recommend Vodacom in any business I might be engaged in. As an IT Manager I am also aware that your business processes are not in place and needs URGENT attention!