Vodacom online not able to correct their mistake on Black Friday special

Item: Vodacom
Rating: 1
Author: Fadia D

I signed up for the Black Friday deal for a Samsung A8 @R99/month which was confirmed online(Which I have proof of) but they sent me a confirmation email and sms for a Samsung S9+ @ R699/month. No call center assistant has contacted me at all and each time I call in to the online customer care line I'm sent to a different department as no one is able to sort out this issue. Now they are trying to deliver the S9+ to me which I did not confirm.

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Replies (1)

Vodacom's replyOfficial

28 Nov 2018, 11:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Nov 2018, 11:13

Official