1 reviews | Active since Feb 2014
Vodacom Online New Business Contract - Horrible Service
I have contacted Vodacom Online to open a new contract for my business on 13/05/2022. I was told by the agent that helped me (Kaitlyn) that the number we want to take the contract out on needs to go through a migration process for Business and until that migration process is done, everything will be on hold. I sent through all the requested (sensitive) documentation of the business as was requested to take out a Contract on the iPhone 13 Max Pro on 11/05/2022.
It was reiterated that the migration process can take 30 days. I was told by the agent (Kaitlyn) that I will be kept updated on the progress. I made it clear that this is a priority for us since our old business phone is acting up. We agreed that if I didn't hear anything after a month I would phone back in but the agent told me that she will provide me with progress updates. On 13/06/2022 I have not heard anything as of yet with regards to the status of the migration process so I contacted Vodacom online again and asked to speak to Kaitlyn.
The agent that answered told me that Kaitlyn was currently busy and she will contact me back.
No contact occurred. The next day on 14/06/2022 I phoned Vodacom Online again and again the agent that answered told me that Kaitlyn was not available (on lunch). This time I explained that I was unhappy and I also explained the whole scenario and was told Kaitlyn will phone me back. Again she didn't. On 21/07/2022 I still didn't hear anything back and I sent an email to Kaitlyn asking for an update and I also requested an ETA on the migration as this process is now taking too long and I mentioned that if it is not going to be sorted out, I will need to look for another provider for our business. Again, no response and it is now 23/06/2022.
I am really in shock that a big company like Vodacom just doesn't care for new business. This is not even a private contract, but for a business. How can Vodacom be so unprofessional to new Clients? Surely this migration process must have some sort of way to show a status since we live in a digital age? Things don't just disappear into the abyss. This is also alarming since I already sent the list of documents that was requested for a new contract and this documentation contains sensitive information. Will I really be forced to jump ship and choose another provider for our Business such as MTN?
Such a shame that one has to complain to get anything done these days but at least its now moving in the right direction and I received good feedback on my application status. Thank you for following up and getting everything back on track, its much appreciated.
Such a shame that one has to complain to get anything done these days but at least its now moving in the right direction and I received good feedback on my application status. Thank you for following up and getting everything back on track, its much appreciated.
Since last week where the agent contacted me after complaining on Hello Peter, I was advised that my migration was successfully carried out. We even received a message on our phone indicating success.
The agent then proceeded with our initial application for a contract last Thursday on 23/06/2022 and she mentioned the first part of our application was approved and told me she would provide feedback the next day (Friday - 24/06/2022) for the second part of the application.
Friday came and went and I received no feedback. Monday came and went without feedback as well. So yesterday on Tuesday 28/06/2022 I sent an Email but didn't get a response. So I Phoned in and was told my agent was busy and will call me back.
She called me back a little bit later and told me that although the migration was successfully done, her system still shows our number under the old account holder and not on under our business? So the whole process that took 30+ days achieved NOTHING!?
I was told she will give an update by COB yesterday since she escalated the issue to the IT department. She also asked if I want a manager to phone me to which I stated YES PLEASE.
Around 3pm I sent the agent (Kaitlyn) another email reminding her that I want a manager to contact me as no one phoned me during the course of the day yesterday.
Yesterday came and went, No manager contacted me and I didn't receive any further update either with regards to the escalation of the issue to do with the migration of our number that we waited mora than a month for, all the while we are still stuck and cannot take out a contract for our Business?
I phoned in today and the agent is off apparently and another agent called Amanda helped me and I told her the story and gave her the number in question and she said she will follow-up for me and provide feedback but I do not have any faith in this process anymore. I would please like someone to contact me that can actually get things done, else I would just rather switch provider to MTN since at this point it will be faster. I am also considering to switch providers now in my private capacity as well due to this awful experience with no end in sight.
Since last week where the agent contacted me after complaining on Hello Peter, I was advised that my migration was successfully carried out. We even received a message on our phone indicating success.
The agent then proceeded with our initial application for a contract last Thursday on 23/06/2022 and she mentioned the first part of our application was approved and told me she would provide feedback the next day (Friday - 24/06/2022) for the second part of the application.
Friday came and went and I received no feedback. Monday came and went without feedback as well. So yesterday on Tuesday 28/06/2022 I sent an Email but didn't get a response. So I Phoned in and was told my agent was busy and will call me back.
She called me back a little bit later and told me that although the migration was successfully done, her system still shows our number under the old account holder and not on under our business? So the whole process that took 30+ days achieved NOTHING!?
I was told she will give an update by COB yesterday since she escalated the issue to the IT department. She also asked if I want a manager to phone me to which I stated YES PLEASE.
Around 3pm I sent the agent (Kaitlyn) another email reminding her that I want a manager to contact me as no one phoned me during the course of the day yesterday.
Yesterday came and went, No manager contacted me and I didn't receive any further update either with regards to the escalation of the issue to do with the migration of our number that we waited mora than a month for, all the while we are still stuck and cannot take out a contract for our Business?
I phoned in today and the agent is off apparently and another agent called Amanda helped me and I told her the story and gave her the number in question and she said she will follow-up for me and provide feedback but I do not have any faith in this process anymore. I would please like someone to contact me that can actually get things done, else I would just rather switch provider to MTN since at this point it will be faster. I am also considering to switch providers now in my private capacity as well due to this awful experience with no end in sight.